“Mystery Shopping Group” (MSG) provides Ukrainian companies with marketing tools for assessment, monitoring and improvement of quality of customer service.

Ordering “Mystery Shopper” you will receive regular assessment of the quality of your service, and will build effective system of motivation of the personnel, and most important – turn your random customers into regular and loyal clients.

We help businesses in solving the main task — achievement of stable financial growth. From monitoring the quality of work of your employees and understanding customer insights, getting the feedback, to study of competitors we ensure sustainable development of your business.

Results you get


Assessment of the current situation


Measurement of client’s satisfaction level

Check of the service provided by personnel

Increasing sales performance

Business growth

Improved level of service

Strong brand image

Measuring the level of satisfaction

Increased customer loyalty