“Mystery Shopping Group” (MSG) provides Ukrainian companies with marketing tools for assessment, monitoring and improvement of quality of customer service.

Ordering “Mystery Shopper” you will receive regular assessment of the quality of your service, and will build effective system of motivation of the personnel, and most important – turn your random customers into regular and loyal clients.

We help businesses in solving the main task — achievement of stable financial growth. From monitoring the quality of work of your employees and understanding customer insights, getting the feedback, to study of competitors we ensure sustainable development of your business.

Results you get

 

Assessment of the current situation

 

Measurement of client’s satisfaction level
 

Check of the service provided by personnel
 

Increasing sales performance
 

Business growth
 

Improved level of service
 

Strong brand image
 

Measuring the level of satisfaction
 

Increased customer loyalty