Why choose “Mystery Shopping Group”?
Instead of uncoordinated instruments we propose complex approach to build efficient system of managing quality of the customer service. For this reason, we are going to collect and process marketing information about three core components of your business: your clients, your stuff and your competitors. Gaining insights from your customers shows strength and weaknesses of your service performance.
Precise definition of the target group
We choose mystery shoppers according to the profile of your target group, which ensures relevance and validity of the information received.
Working with cloud-based software allows us to provide results in 48 hours after marketing measures has been completed. Just going online allows you to obtain necessary information in any place any time.
Our extensive database of mystery shoppers and interviewers covers the entire territory of Ukraine. We can conduct poll or secret visit in any locality of the country (territory of Ukraine as recognized by international law; excluding Crimea, Donetsk and Luhansk regions, which are currently under occupation).